View the video on McDonalds counter redesign. ( http://www.youtube.com/watch?v=

View the video on McDonalds counter redesign. ( http://www.youtube.com/watch?v=Yly8aECao6M ) Answer the following questions: 1) Do you think thisfrontcounter update was more efficient for customers for employees or both? Explain why. 2) Thinking about the self order/pay kiosks now being installed “ what are thebenefitsand weaknesses of adding this option for customers and employees? 3)Does addingtheself order/pay kiosks support competitiveness?

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